Renewing your pet insurance policy

We will typically send you a renewal invitation at least 3 weeks before your renewal date. The invitation will state whether your policy is set for automatic renewal.

You can also find this on your confirmation letter by logging into your account. If you haven’t signed up yet, you can register for an account using the details on your policy.

Through your online account, you can view and download your policy documents, check your details and make a claim.

What if I don't want to renew my pet insurance?

If you do not want to renew and your policy is not set to renew automatically, you do not need to do anything further.

If you pay via direct debit, you will need to contact us at least 4 days before your renewal date to cancel your automatic renewal.

Co-op Members

For Co-op Members, stopping your renewal does not mean losing your Co-op Membership. You will stay a Co-op Member unless you decide to cancel your Membership.

Ways to manage your renewal

For help with your policy renewal and cover management, you can call or email us. When calling, you will need to provide:

• your policy number
• your name and address
• your date of birth

Only the policyholder can renew the policy. If you want someone else to do it, you must contact us to give them permission.